FDIC-Insured - Backed by the full faith and credit of the U.S. GovernmentSafe Mobile Banking
Create a Strong Password
Use strong passwords to protect your personal information. Passwords should be long — the longer, the better — so hackers have a harder time using code-breaking software to crack it. Strong passwords should contain a mix of letters with capital and lowercase letters, numbers, and special symbols. They should not contain any personal information or words you’d find in the dictionary.
Do not use the word “password” or your name and birth year as your login, which is information that hackers can easily find. Also, don’t reuse your passwords. Come up with a new one every time.
Avoid Using Public WiFi
Do not use public WiFi for Mobile Banking, for it is not secure and others may be able to watch your online actions. Instead, use your cellular network or your home wi-fi to better protect your personal information. Also, turn off settings on your devices that allow automatic connectivity, which could permit your computer or mobile device to connect to a network that you would otherwise want to avoid. Be sure to monitor your Bluetooth connections as well since Bluetooth can allow other devices to connect directly to yours.
Use the Bank’s Official App
For Retail Banking:
For business Banking:
If you have a question of selecting the right official apps to use on your cell phone, please contact the Bank. If possible, download the app using the link shown above. Otherwise, use a reliable app store, such as Android Apps on Google Play or Apple App Store. Remember, always keep your Mobile Banking apps up to date.
Don’t Save Login Information in Your Browser
Storing passwords is never a good idea. Although some web browsers give you the option to save your username and password within the browser, never do this for your Online and Mobile Banking. If your phone is ever lost or stolen, this could make it easy for hackers to access your bank account.
If you’re worried about remembering your password, consider using a reputable password manager. These apps can manage usernames and passwords for multiple websites and applications and have safety features in place to protect this information from hackers.
Use Two-Factor Authentication
The bank uses either two-factor authentication or Token to authenticate user other than just username and password. After user successfully log in to their mobile banking, users can also choose to use a fingerprint or face recognition to do authentication instead.
Beware of Phishing Links
Phishing scams are one of the most common forms of cyber fraud. They work by tricking individuals into giving away private information. For example, scammers might send an email that looks like it’s from your bank or a business you’ve recently been in contact with. These emails might include a link that, once clicked upon, will install a virus on your device that can gather personal data.
Be wary of phishing scams, and never open links in emails or texts if you aren’t sure of their origin. Remember, you can always call the bank if you suspect a phishing scam, and they can let you know whether or not they sent the email.
Always Log Out
When you’re done using your Mobile Banking App, be sure to log out to protect your personal information, such as your email, social media, mobile wallet, etc. If your phone were to get lost or stolen, you’d want to make it as difficult as possible to access this information.